ORDER LEAD TIMES
All Moving Mountains jewelry is made to order in NYC. Please allow 2-4 weeks for production. If you need an item by a certain date, please contact us and we'll try our best to accomodate your request.
Over time sterling silver and brass will tarnish with exposure to air, moisture, dirt and oils which can enhance and deepen the look of the metal. If this is not desirable, keep jewelry clean, dry, and store in an airtight container in order to maintain a bright finish. A simple polishing cloth may also be used however, please be sure to read instructions carefully and test on a small area first before polishing the entire piece.
All shipments within the Continental US ship free via USPS Priority mail. You will receive an email confirmation with tracking number once your order has shipped. Please allow another 3-5 days for shipping. Shipping to Hawaii/Alaska, Expedited, and International shipping are all available but please contact us before purchasing so we can give you a shipping quote.
RETURNS & EXCHANGES
If you are unhappy with your order, please contact us within 5 days of receiving order to initiate the return/exchange process. Once the return/exchange is authorized, the Buyer may send the item back and must be received within 14 days of return/exchange authorization. Return/exchange will be denied if not received during this time frame. We will not accept items that have been worn, used, altered or damaged. All sale items are final.
Moving Mountains will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled so we advise using trackable shipping with insurance. Upon receipt of returned item, a refund less the initial shipping cost will be issued within 3 business days. Allow another 5-10 business days for refund to post to your account. Exchanges may be subject to a new lead time and will be subject to new shipping charges.
In the event you wish to cancel or modify your order, please send an email as soon as possible to firstname.lastname@example.org. We will make every effort to accommodate your request. However, once a product has left our premises for shipping, the purchase cannot be modified until the product has been returned to us. In this case, please follow MM's return policy.
Moving Mountains charges New York sales tax of 8.875%. Sales delivered outside New York State are exempt from tax.
ERRORS & INACCURACIES
Moving Mountains tries its best to provide complete, accurate, and up-to-date information on its website. Unfortunately, some errors and inaccuracies may occur from time to time which may relate to pricing, availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
For any questions regarding product, policies, or about the shop, please email email@example.com or fill out the form below: